FAQ: Frequently asked questions


What are the shipping options and costs?

Your order will be shipped within 1-3 days with POSTNL.

The costs for this in the Netherlands are with track and trace:

POSTNL €6.95 (1-2 days)
POSTNL €4.25 letterbox package (1-2 days)

Your order abroad is made via PostNL.

Belgium €10.65
Germany €10.65
Europe €18.50
World €29.30

You can also pick up the order in our physical store at De Zeedijk 61A.

How are the sizes?

Because we sell designs from various designers, some sizes may be smaller or larger.

It is often said that the sizes of these brands are smaller. So take a size larger if possible.

Badinka
TrueOx

Can I return or exchange my order?

If you place an order online you have two weeks to return the item. This can be done by post with track and trace. Also send us an email to facshopamsterdam@gmail.com with RETURN ITEM in the subject.

FAC SHOP
Zeedijk 61A
1012AS

It is also possible to return the product in the shop. Then you will not get any money back, but you will receive a voucher that is valid for one year.

How can I track my order?

If you entered your e-mail address during the order, we will send you the track and trace information to this e-mail address.

Are your products sustainably/ethically produced?

We offer a combination of vintage, new and handmade products. Our handmade products are mainly made in Europe, without overproduction and we have contact with the maker ourselves. We also sell a number of brands such as Nena Barcelona and Therapy Recycle Berlin that use vintage fabrics and clothing and breathe new life into them. In our physical store we even have a cellar full of Y2K vintage.

How can I ensure that my rave clothing stays beautiful for a long time?

It is best to wash the clothing cold and by hand. And please note:  if you purchased a holographic swimsuit from Lettau Art Fashion, avoid chlorinated water. 

Do you have a physical store or are you only online?